kji9 Privacy Policy — How We Protect Your Personal Data
At kji9, protecting the personal information of our players is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and what rights you have as a kji9 account holder based in Bangladesh. We are committed to transparency and to handling your information with the highest standards of care.
How kji9 Keeps Your Data Safe
The following principles underpin every data decision we make at kji9. These are not aspirations — they are operational standards applied across every system that handles your personal information.
Every interaction between your device and the kji9 platform is protected by Transport Layer Security (TLS/SSL) encryption. This means your login credentials, payment details, and personal information are transmitted securely and cannot be intercepted by third parties.
kji9 collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or build profiles beyond what is required to deliver a safe, compliant, and enjoyable betting experience for players in Bangladesh.
kji9 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely for the operational purposes described in this Privacy Policy and is shared with third parties only where strictly necessary for service delivery.
You have the right to request access to the personal data kji9 holds about you, to request corrections, and in certain circumstances to request deletion of your data. kji9 has clear procedures for handling these requests promptly and transparently, as detailed in this Privacy Policy.
kji9 does not retain personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by applicable legal obligations. Account data is retained for a defined period following account closure, after which it is securely deleted or anonymised in accordance with our data management procedures.
Access to personal data within kji9 is restricted on a need-to-know basis. Only staff members whose roles require access to specific categories of player data are permitted to view or process that data. All internal access is logged and subject to regular audit to detect and prevent unauthorised access.
Introduction
This Privacy Policy ("Policy") is published by kji9 ("kji9", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("Player", "User", "you") of the kji9 online betting and casino platform, accessible at kji9.io and all associated sub-domains and mobile-optimised interfaces (collectively, the "Platform").
kji9 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with recognised international data protection principles. This Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, how long we retain it, and what rights you have in relation to it.
Please read this Policy carefully. By registering an account with kji9, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the kji9 Platform.
This Privacy Policy forms part of the kji9 Terms & Conditions and should be read together with that document. Capitalised terms used in this Policy but not defined herein have the meanings given to them in the kji9 Terms & Conditions, available at /terms-conditions.
Data Controller
For the purposes of this Privacy Policy, kji9 acts as the data controller in respect of the personal data collected from players using the Platform. As data controller, kji9 determines the purposes for which and the means by which personal data is processed.
kji9 operates as an international online betting and casino platform serving players in Bangladesh. The Platform is designed and operated for players aged 21 and above who are seeking a safe, reliable, and entertaining online gaming environment.
If you have any questions about how kji9 handles your personal data, or wish to exercise any of your data rights, you may contact the kji9 Data Team via the support email address: [email protected]
Personal Data We Collect
kji9 collects the following categories of personal data from players, depending on the nature of the interaction and the services accessed:
3.1 Registration Data
When you create a kji9 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila where provided), email address, and mobile phone number.
3.2 Identity Verification Data
As part of our Know Your Customer (KYC) compliance obligations, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a selfie or facial image for identity verification purposes, and proof of address documents such as a utility bill or bank statement.
3.3 Financial Data
To process deposits and withdrawals, kji9 collects details of the payment methods you use. For mobile money services this includes your bKash, Nagad, Rocket, or Upay account number. For bank transfer methods this includes your bank name and account details. kji9 does not store full card numbers or mobile banking PINs. All financial data is handled with enhanced security controls.
3.4 Transaction Data
kji9 maintains records of all deposits, withdrawals, bets placed, game sessions, bonus activations, and other financial transactions associated with your account. This data forms part of your account history and is used for account management, fraud prevention, and dispute resolution purposes.
3.5 Technical and Device Data
When you access the kji9 Platform, we automatically collect certain technical information about your device and connection. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, and approximate geographic location derived from your IP address.
3.6 Usage and Behavioural Data
kji9 collects data about how you use the Platform, including the pages you visit, the games you play, the bets you place, the time and duration of your sessions, your navigation patterns, search queries on the Platform, and your responses to promotions and notifications.
3.7 Communications Data
If you contact kji9 customer support, we retain records of that communication including the content of messages, the date and time of contact, the support agent handling the query, and the resolution outcome. This applies to communications via email, live chat, and any other channel through which you contact kji9.
3.8 Responsible Gaming Data
Where you activate responsible gaming tools — such as deposit limits, session time reminders, or self-exclusion — kji9 records the details of those elections. This data is treated with additional care and is used solely to give effect to your responsible gaming preferences and to protect your wellbeing as a player.
Data Minimisation: kji9 applies a data minimisation principle across all collection activities. We do not request or retain personal data beyond what is necessary for the purposes described in this Policy. Where data can be anonymised or aggregated for analytical purposes, we prefer that approach over retaining identifiable personal data.
How We Collect Your Data
kji9 collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any form or feature on the Platform.
- Automatically — through cookies, web beacons, server logs, and similar tracking technologies as you navigate and use the Platform. See Section 8 (Cookies & Tracking) for full details.
- From payment providers — bKash, Nagad, Rocket, Upay, and bank partners may share transaction confirmation data with kji9 to verify deposits and process withdrawals.
- From identity verification partners — third-party KYC and identity verification service providers used by kji9 to validate the accuracy of identity documents submitted by players.
- From fraud prevention services — third-party fraud detection and risk assessment platforms that enrich kji9's internal fraud signals with additional data points to protect the Platform's integrity.
Why We Use Your Personal Data
kji9 uses personal data collected from players for the following purposes:
| Purpose | Description |
|---|---|
| Account Administration | Creating and managing your kji9 account, authenticating your login, maintaining your account balance, and providing access to Platform features. |
| Identity Verification | Verifying your identity and age as part of KYC compliance to confirm eligibility to use the Platform. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfer methods. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring player behaviour for indicators of problem gambling and giving effect to player-elected responsible gaming tools. |
| Customer Support | Handling and resolving queries, complaints, and disputes submitted by players through any support channel. |
| Platform Improvement | Analysing aggregated usage data to improve the Platform's design, performance, game selection, and overall player experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and game recommendations to players who have opted in to marketing communications. Players may opt out at any time. |
| Legal Compliance | Complying with applicable legal obligations, responding to lawful requests from authorities, and enforcing kji9's Terms & Conditions. |
Legal Basis for Processing
kji9 processes personal data on the following legal bases, depending on the category of data and the purpose for which it is being processed:
6.1 Contractual Necessity
The majority of data processing activities at kji9 are necessary for the performance of the contract between kji9 and the player — namely, the agreement constituted by the kji9 Terms & Conditions. Processing your registration data, financial data, transaction data, and KYC data falls under this basis, as it is required to create and manage your account and deliver the services you have requested.
6.2 Legitimate Interests
kji9 processes certain data on the basis of its legitimate business interests, provided those interests are not overridden by your privacy rights. Processing under this basis includes fraud detection and prevention, platform security monitoring, internal analytics for service improvement, and responsible gaming monitoring. kji9 has assessed that these legitimate interests are proportionate and do not unduly prejudice player privacy.
6.3 Legal Obligation
Certain processing activities are required for kji9 to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification obligations, and record-keeping obligations.
6.4 Consent
Where kji9 relies on consent as the legal basis for processing — primarily for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact kji9 support at the email address provided in Section 15 of this Policy.
Data Sharing & Third Parties
kji9 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal data may be shared with third parties only in the following circumstances:
7.1 Service Providers
kji9 works with a carefully selected group of third-party service providers who assist in delivering the Platform's services. These include payment processing partners (bKash, Nagad, Rocket, Upay, and bank transfer facilitators), identity verification and KYC service providers, fraud detection and risk management platforms, cloud infrastructure and hosting providers, and customer support technology platforms. All service providers are required to handle personal data in accordance with kji9's instructions and to maintain appropriate security standards.
7.2 Game Providers
Casino games on the kji9 Platform are provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical data (such as a player session token or anonymised player identifier) necessary to deliver the game experience. They do not receive your full name, payment details, or other identifying personal data beyond what is technically required to deliver the game session.
7.3 Legal and Regulatory Disclosure
kji9 may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, a court order, or a lawful request from a competent authority. kji9 will, where legally permissible, notify the affected player of any such disclosure request.
7.4 Business Transfers
In the event that kji9 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. kji9 will provide notice to affected players prior to any such transfer where reasonably practicable, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
Note: kji9 never shares your full payment credentials, mobile banking PINs, or government identity document images with game providers or marketing partners. These categories of sensitive data are restricted to payment processing and KYC verification workflows only.
Cookies & Tracking Technologies
kji9 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device, maintain your login session, remember your preferences, and collect usage data.
8.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the Platform to function. Maintain your login session, remember your account preferences, and enable security features. Cannot be disabled without impairing Platform functionality. | Session / up to 30 days |
| Functional Cookies | Remember your language preferences, display settings, and previously selected game categories to personalise your experience on the Platform. | Up to 12 months |
| Analytics Cookies | Collect aggregated data about how players use the Platform, including pages visited, session duration, and navigation paths. Used to improve Platform performance and design. | Up to 24 months |
| Security Cookies | Support kji9's fraud detection systems by flagging unusual device behaviour or access patterns that may indicate unauthorised account access or fraudulent activity. | Session / up to 90 days |
8.2 Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that blocking essential cookies will impair the functionality of the kji9 Platform — for example, you may not be able to maintain a logged-in session. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Data Retention
kji9 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal or regulatory obligations. The following table summarises kji9's data retention approach by data category:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years after account closure, to satisfy legal record-keeping obligations. |
| KYC / Identity Verification Documents | Duration of account plus 5 years after account closure. |
| Transaction Records | Duration of account plus 5 years after account closure, in compliance with financial record-keeping obligations. |
| Customer Support Communications | 3 years from the date of the communication, unless the communication relates to an unresolved dispute or legal matter. |
| Usage and Behavioural Data | 24 months from collection, after which data is anonymised or deleted. |
| Responsible Gaming Records | Duration of account plus 5 years, to enable kji9 to honour self-exclusion and limit elections and to support any compliance review. |
| Marketing Preference Records | Until consent is withdrawn or account is closed, plus 1 year. |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with kji9's data deletion procedures. Anonymised data may be retained beyond these periods for statistical and analytical purposes, as it can no longer be linked to an identifiable individual.
Your Data Rights
As a kji9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the kji9 Data Team at the email address provided in Section 15. kji9 will respond to all data rights requests within 30 days of receipt, or notify you if an extension is required.
10.1 Right of Access
You have the right to request a copy of the personal data kji9 holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receiving a valid SAR, kji9 will provide you with a summary of your personal data in a structured, machine-readable format where technically feasible.
10.2 Right to Rectification
If any personal data kji9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your address or phone number, you may be able to update these directly within your kji9 account settings. For data that cannot be self-edited, submit a correction request to our support team.
10.3 Right to Erasure
In certain circumstances you have the right to request that kji9 delete your personal data. This right is not absolute — kji9 may be required to retain certain data to comply with legal obligations, resolve outstanding disputes, or enforce the Terms & Conditions. Where kji9 cannot fulfil an erasure request in full, we will explain the specific reasons for any retained data.
10.4 Right to Restrict Processing
You may request that kji9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests and kji9 is assessing that objection.
10.5 Right to Object
You have the right to object to kji9 processing your personal data on the basis of legitimate interests. If you raise such an objection, kji9 will assess whether its legitimate interests override your privacy rights in the specific circumstances and respond accordingly. You also have an unconditional right to object to processing of your data for direct marketing purposes.
10.6 Right to Withdraw Consent
Where kji9 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal. To withdraw marketing consent, contact kji9 support.
Data Security
kji9 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption on all data transmitted between your device and the kji9 Platform.
- Encryption at rest for sensitive data categories including identity documents, payment method details, and account credentials stored on kji9's servers.
- Role-based access controls ensuring that only authorised staff with a demonstrated operational need can access personal data.
- Multi-factor authentication for all kji9 staff accessing internal systems containing player personal data.
- Regular security audits and penetration testing of the Platform and its underlying infrastructure.
- Incident response procedures including defined processes for detecting, containing, and notifying affected parties in the event of a data security incident.
- Staff training on data protection responsibilities, phishing awareness, and secure data handling practices.
While kji9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own kji9 account credentials and for notifying kji9 immediately if you suspect unauthorised access to your account.
Children & Minors
The kji9 Platform is strictly for adults aged 21 and above. kji9 does not knowingly collect personal data from persons under the age of 21. If kji9 discovers that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account will be immediately suspended.
If you are a parent or guardian and you believe that your child has registered on the kji9 Platform or provided personal data to kji9, please contact us immediately at [email protected] so that we can take appropriate action without delay.
Third-Party Links
The kji9 Platform does not contain links to third-party external websites. kji9 does not direct players to external sites and is not responsible for the privacy practices of any third-party platforms or services. Any third-party service providers engaged by kji9 (such as game studios and payment partners) operate under their own privacy policies, and kji9's responsibility extends only to the data it directly collects and processes in connection with your use of the kji9 Platform.
Changes to This Privacy Policy
kji9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes to this Policy, we will notify active players via the email address registered to their kji9 account and will update the "Last Updated" date displayed at the top of this document.
We encourage you to review this Privacy Policy periodically to stay informed about how kji9 protects your personal data. Your continued use of the kji9 Platform following notification of any changes constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and may request account closure by contacting kji9 support.
Version history: Previous versions of this Privacy Policy are available upon request. Contact the kji9 Data Team at [email protected] to request a copy of a prior version.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or about the way kji9 handles your personal data, please contact the kji9 Data Team using the contact details below. kji9 takes all privacy concerns seriously and will respond to your enquiry within 10 business days.
kji9 Data & Privacy Team
Email: [email protected]
Platform: kji9.io
Support Hours: Monday to Sunday, 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6)
When submitting a data rights request or privacy complaint, please include your registered kji9 username or the email address associated with your account, a clear description of your request or concern, and any relevant reference numbers if your query relates to a prior support interaction.
kji9 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with kji9's response to your complaint, you may escalate the matter through any dispute resolution mechanism available under the kji9 Terms & Conditions.
Ready to Start Playing on kji9?
Now that you understand how kji9 protects your personal data, explore everything the platform has to offer — from live cricket betting and premium slots to an immersive live casino experience. kji9 is built for Bangladesh players who want a safe, secure, and entertaining online gaming environment.
Related Policy Pages
Review the other legal and information pages that govern your experience on the kji9 Platform.